ESI: Queueing Systems in Healthcare

EURO Summer Institute on Operational Research Applied to Health in a Modern World: June 11-20, 2014, Forte di Bard, Italy 

I am giving a tutorial on "Queueing Systems in Healthcare" as part of the programme for ESI XXXI

This page provides related resources that delegates have been asked to look at before the tutorial, thus facilitating a flipped classroom approach to the session.  The session itself will be interactive and evolve around a collaborative paper-writing task, plus a discussion on engagement and making impact in the healthcare sector.

Delegates, please at least watch the 4 short videos below.  These are designed to introduce the concepts and by no means an attempt to teach the materials (given some will be more familiar with techniques than others, and it is not possible in a few minutes!). Some supporting resources though have also been provided should delegates ever wish to consult these.  The session at the ESI will not require everyone to be experts in queueing systems but rather understand the concepts from the short videos.   

Acknowledgements:  Vince Knight and Rob Shone for their assistance with making available some previous resources; Vince for very helpfully discussing ideas for the tutorial; The ESI XXXI Organising Committee for inviting me and permitting me to go with this session!

See you all in Forte di Bard!

Part 1: Concepts of Markov Chains

Part 3: Further Topics in Queueing Theory and Concepts of Simulation Modelling